Privacy Policy | The Amateur Ticket

Introduction

Welcome to Amateur Ticket. We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.amateurticket.com],ย use our mobile application, or interact with our services (collectively, the “Services”).

By using our Services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Services.

1. Information We Collect

A. Information You Provide Directly

  • Account Information:ย Name, email address, phone number, password, profile picture, and billing/shipping addresses when you create an account.

  • Event Information:ย As an organizer, information about your events, venue details, and payment/banking information for payouts.

  • Transaction Information:ย Payment card details (processed securely by our payment partners), purchase history, and ticket details.

  • Communications:ย Messages, support requests, and feedback you send to us.

  • Attendee Information:ย If you purchase tickets, we collect ticket holder names, email addresses, and any special requirements (e.g., accessibility needs).

B. Information Collected Automatically

  • Usage Data:ย Pages visited, time spent, links clicked, and other browsing behavior.

  • Device Information:ย IP address, browser type, operating system, device identifiers, and mobile network information.

  • Location Data:ย General location based on IP address or precise location (if you grant permission in our app).

  • Cookies and Tracking Technologies:ย We use cookies, web beacons, and similar technologies to improve functionality and security.

C. Information from Third Parties

  • Social Media:ย If you connect via social login (e.g., Facebook, Google), we may receive certain profile information.

  • Payment Processors:ย Transaction status and limited payment information from Stripe, PayPal, etc.

  • Event Organizers:ย Attendee lists or check-in data for events you’re attending.

  • Service Providers:ย Analytics providers, fraud detection services, and marketing partners.

2. How We Use Your Information

We use your information to:

  • Provide, operate, and improve our Services

  • Process ticket purchases and organizer payouts

  • Verify your identity and prevent fraud

  • Communicate about events, tickets, account updates, and promotions

  • Personalize your experience and recommendations

  • Comply with legal obligations and enforce our terms

  • Conduct research and analyze usage trends

3. How We Share Your Information

We do not sell your personal information to third parties. We share information only as follows:

A. With Event Organizers

When you purchase a ticket, the organizer receives:

  • Your name and email address

  • Ticket type and purchase details

  • Any additional information you provide (e.g., meal preferences)
    Organizers are independent data controllersโ€”review their privacy policies for how they handle your data.

B. With Service Providers

Trusted partners who help us operate, including:

  • Payment processors (Stripe, PayPal)

  • Cloud hosting providers

  • Email delivery services

  • Customer support platforms

  • Analytics and marketing tools

C. For Legal and Safety Reasons

When required by law, regulation, or legal process, or to:

  • Protect our rights, privacy, safety, or property

  • Enforce our Terms of Service

  • Prevent fraud, security, or technical issues

  • Respond to government requests

D. Business Transfers

In connection with a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred.

E. With Your Consent

When you explicitly authorize us to share your information.

4. Data Retention

We retain your information only as long as necessary:

  • Account Information:ย Until you delete your account (plus a reasonable backup period)

  • Transaction Records:ย 7 years for tax and legal compliance

  • Marketing Data:ย Until you opt out or we no longer need it for business purposes

  • Event Data:ย Organizer data retained per their settings; attendee data anonymized after events conclude

5. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access:ย Request a copy of your personal data.

  • Correction:ย Update inaccurate or incomplete information.

  • Deletion:ย Request deletion of your data under certain conditions.

  • Opt-Out:ย Unsubscribe from marketing emails (via link in email or account settings).

  • Data Portability:ย Receive your data in a structured, machine-readable format.

  • Restrict Processing:ย Request we limit how we use your data.

  • Object:ย Object to processing based on legitimate interests.

To exercise these rights, contact us atย privacy@amateurticket.com. We will respond within 30 days and may request verification of your identity.

6. Cookies and Tracking Technologies

We use cookies for:

  • Essential Operations:ย Login, shopping cart, and security

  • Performance:ย Analytics to improve our Services

  • Functionality:ย Remembering preferences and settings

  • Advertising:ย Targeted ads (you can opt out via browser settings or AdChoices)

You can manage cookies through your browser settings, but disabling certain cookies may affect functionality.

7. Security

We implement industry-standard measures to protect your data:

  • Encryption:ย SSL/TLS for data in transit; encryption at rest

  • Access Controls:ย Role-based access and authentication

  • Regular Audits:ย Security testing and vulnerability assessments

  • PCI Compliance:ย Adherence to Payment Card Industry standards

Despite our efforts, no security system is impenetrable. Please protect your account credentials and notify us immediately of any unauthorized access.

8. International Data Transfers

We are based in the United States. If you are located outside the U.S., your data may be transferred to and processed in the U.S. We use appropriate safeguards (e.g., Standard Contractual Clauses) for transfers subject to GDPR or similar laws.

9. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete it promptly.

10. Third-Party Links

Our Services may contain links to third-party websites (organizer sites, social media, etc.). We are not responsible for their privacy practices. Please review their privacy policies separately.

11. California Privacy Rights

California residents have additional rights under the CCPA/CPRA:

  • Know what personal information is collected and how it’s used

  • Request deletion of personal information

  • Opt out of the “sale” or “sharing” of personal information

  • Non-discrimination for exercising rights

To make a request, email privacy@amateurticket.com

12. GDPR Compliance

If you are in the European Economic Area, UK, or Switzerland, you have additional rights under GDPR:

  • Right to withdraw consent at any time

  • Right to lodge a complaint with a supervisory authority

  • Right to object to processing based on legitimate interests

Our lawful bases for processing include: performance of contract, legitimate interests, consent, and legal obligation.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice on our website. Continued use of our Services after changes constitutes acceptance.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy:

Email:ย privacy@amateurticket.com