1. Acceptance of Terms

Welcome to The Local Ticket. These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “Organizer,” “Attendee,” or “Visitor”) and The Local Ticket (“Platform,” “we,” “us,” or “our”) governing your access to and use of our website, mobile application, services, and content (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to all of these Terms, you may not use our Services.

2. Definitions

• The Local Ticket: The online event ticketing marketplace operated by us.

• Organizer: An individual or entity that creates and lists events on the Platform.

• Attendee: An individual who purchases tickets through the Platform.

• Event: Any gathering, performance, show, or activity listed for ticketing on the Platform.

• Ticket: A revocable license issued by an Organizer to attend a specific Event.

• Marketplace Technology: The proprietary vendor and marketplace system that powers our platform.

3. Account Registration

For All Users:

• You must be at least 16 years old to create an account.

• Provide accurate, current, and complete information.

• Maintain the security of your password and accept all risks of unauthorized access.

• Notify us immediately of any security breach or unauthorized use.

For Organizers:

• Additional verification may be required, including business identification and tax information.

• You represent that you have the authority to create events and sell tickets on behalf of the organization listed.

• Organizers operate as independent vendors within our marketplace.

4. Platform Fees & Payment Terms

A. The Local Ticket Fees:

• We charge a 10% platform fee on each ticket sold through our Services.

• This fee is calculated on the gross ticket price (excluding taxes and any payment processing fees).

• Example: A $20 ticket results in a $2 platform fee to The Local Ticket.

• Fees are deducted automatically from ticket proceeds before disbursement to Organizers.

B. Payment Processing Fees:

• Additional payment processing fees (approximately 2.9% + $0.30 per transaction) are charged by our payment partners (Stripe, PayPal).

• These fees are separate from our platform fee and are disclosed during checkout.

C. Payouts to Organizers:

• Organizers receive payouts within 7 business days after the event concludes.

• Minimum payout threshold: $50 (unless otherwise agreed).

• We reserve the right to withhold payouts if there are disputes, fraud investigations, or violations of these Terms.

D. Refunds and Cancellations:

• All ticket sales are final unless otherwise stated in the Organizer’s refund policy.

• When refunds are issued, our 10% platform fee is refunded proportionally.

• Payment processing fees are non-refundable unless required by law.

5. Organizer Responsibilities

A. Event Listings:

• Provide accurate, complete, and non-misleading event information.

• Clearly state refund policies, age restrictions, and entry requirements.

• Maintain adequate insurance for your events as required by law.

• Comply with all applicable laws, regulations, and venue policies.

B. Ticket Sales & Fulfillment:

• Honor all tickets sold through our Platform.

• Provide safe and accessible events as described.

• Handle attendee inquiries and issues professionally.

• Use our check-in system for event admission.

C. Prohibited Content:

Organizers may not list events that:

• Promote illegal activities

• Infringe intellectual property rights

• Are fraudulent, deceptive, or misleading

• Contain hate speech, discrimination, or harassment

• Pose safety risks to attendees

6. Marketplace Structure

• Our platform operates as a multivendor marketplace where Organizers act as independent sellers.

• Each Organizer manages their own event listings, ticket inventory, and customer communications.

• We provide the technology platform but are not a party to transactions between Organizers and Attendees.

• Organizers are responsible for their own tax collection, reporting, and compliance.

7. Attendee Responsibilities

• Tickets are personal revocable licenses and may not be resold for commercial gain without Organizer consent.

• Follow all Event rules and regulations.

• Respect venue policies and other attendees.

• Report any issues to the Organizer first, then to The Local Ticket if unresolved.

8. Intellectual Property

A. Our Content:

All Platform content (logos, design, text, software) is owned by or licensed to The Local Ticket and protected by copyright laws.

B. Your Content:

By submitting event listings, reviews, or other content:

• You grant us a worldwide, non-exclusive, royalty-free license to use, display, and distribute your content on our Platform.

• You represent you have all necessary rights to the content submitted.

9. Dispute Resolution

A. Between Users:

We are not party to transactions between Organizers and Attendees. Disputes should be resolved directly between parties. We may mediate at our discretion but have no obligation to do so.

B. Chargebacks and Payment Disputes:

• Organizers are responsible for chargeback fees and disputes.

• We may withhold funds during dispute resolution.

• Filing false chargebacks may result in account termination and legal action.

C. Binding Arbitration:

Any disputes arising from these Terms or use of our Services shall be resolved through binding arbitration in [Your State/Country], rather than in court, except you may assert claims in small claims court if your claims qualify.

10. Limitation of Liability

To the maximum extent permitted by law:

• We are not responsible for Events, Organizer actions, or Attendee conduct.

• Our total liability for any claim shall not exceed the total fees we earned from your transaction in the past 6 months.

• We are not liable for indirect, incidental, or consequential damages.

11. Indemnification

You agree to indemnify and hold harmless The Local Ticket, its owners, employees, and affiliates from any claims, damages, losses, or expenses arising from:

• Your use of the Services

• Your violation of these Terms

• Your events or ticket sales

• Your infringement of third-party rights

12. Termination

We may suspend or terminate your account at any time for:

• Violation of these Terms

• Fraudulent or illegal activity

• Non-payment of fees

• Actions that harm our Platform or reputation

Upon termination:

• All licenses granted are revoked

• Outstanding fees become immediately due

• We may delete your content and data

13. Platform Technology

• Our marketplace operates on proprietary and third-party technology that enables multivendor functionality.

• We reserve the right to modify, update, or change our platform technology at any time.

• Organizers receive access to vendor dashboards for managing their events and sales.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes via email or platform notification. Continued use after changes constitutes acceptance.

15. Governing Law

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles.

16. Contact Information

For questions about these Terms:

The Local Ticket Support
Contact Us

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Acknowledgement: By using The Local Ticket, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, including our 10% platform fee structure and all other provisions herein.