Terms of Service | The Local Ticket
Effective date: August 1st, 2026 Operated by: The Local Ticket
1. Acceptance of Terms
These Terms of Service (“Terms”) form a legally binding agreement between you (“User,” “Organizer,” “Attendee,” or “Visitor”) and The Local Ticket governing your access to and use of our website, applications, services, and content (collectively, the “Services”).
By accessing or using the Services, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, you may not use the Services.
2. Definitions
The Local Ticket / Platform: The online event-ticketing marketplace operated by The Local Ticket, which provides ticketing technology and payment facilitation as the disclosed agent of Organizers.
Organizer: An individual or entity that creates and lists Events and sells Tickets through the Platform. The Organizer is the seller and merchant of record for its Tickets.
Attendee: An individual who purchases Tickets through the Platform.
Event: Any gathering, performance, show, or activity listed for ticketing on the Platform.
Ticket: A revocable license issued by an Organizer entitling the holder to attend a specific Event.
Merchant of Record (MOR): The party that is the legal seller of a supply, responsible for the sale and for collecting, reporting, and remitting applicable taxes. Under these Terms, the Organizer is the Merchant of Record for its Tickets.
Disclosed Agent: The Local Ticket acts as the Organizer’s disclosed agent for the limited purpose of listing Events, facilitating Ticket sales, and collecting payment on the Organizer’s behalf.
Buyer-Facing Price: The all-in price displayed to an Attendee for a Ticket, as further described in Section 6.
Platform Fee: The fee payable to The Local Ticket as described in Section 6.
Payout: The remittance of Ticket proceeds to an Organizer as described in Section 8.
Marketplace Technology: The proprietary and third-party vendor and marketplace systems that power the Platform.
3. Eligibility and Account Registration
All users. You must be at least 16 years old to create an account. You agree to provide accurate, current, and complete information; to maintain the security of your credentials; to accept responsibility for activity under your account; and to notify us immediately of any suspected unauthorized use or security breach.
Organizers. Additional verification may be required, including legal name, business identification, and tax-status information. You represent and warrant that you have full authority to create Events and sell Tickets on behalf of the entity you list, and that all information you provide (including tax registration details) is accurate and kept current. Organizers operate as independent sellers within the marketplace.
4. Marketplace Structure and Agency Relationship
The Local Ticket operates a multivendor marketplace. This Section describes the legal relationship between the parties and governs in the event of any inconsistency elsewhere in these Terms.
a. Organizer as seller and Merchant of Record. The Organizer is the seller, principal, and Merchant of Record for every Ticket it sells. The Organizer owns its Event and Ticket inventory, sets its own Ticket prices, controls admission, and is responsible for the delivery of, and the Attendee’s right to, the Event.
b. The Local Ticket as disclosed agent. The Local Ticket provides the ticketing platform and payment facilitation and, in doing so, acts solely as the Organizer’s disclosed agent for the limited purposes of listing Events, facilitating Ticket sales, and collecting payment on the Organizer’s behalf. The Local Ticket is not the seller of Tickets and is not a party to the contract of sale between the Organizer and the Attendee.
c. Funds collected on the Organizer’s behalf. Amounts collected from Attendees for Tickets, and any taxes collected on those Tickets, are received by The Local Ticket for and on behalf of the Organizer and are held for the Organizer, to be remitted in accordance with Section 8, net of the Platform Fee and payment processing costs.
d. Disclosure to Attendees. Checkout, receipts, and Ticket documentation will identify the Organizer as the seller/Merchant of Record and The Local Ticket as the ticketing platform and disclosed agent.
e. Limited relationship. The agency created by these Terms is limited to the purposes described above. Except for that limited agency, the parties are independent contractors. Nothing in these Terms creates an employment, partnership, joint venture, or broader agency relationship, and neither party may bind the other except as expressly stated.
5. Organizer Responsibilities
a. Event listings. Provide accurate, complete, and non-misleading Event information; clearly state refund policies, age restrictions, and entry requirements; maintain any insurance required by law; and comply with all applicable laws, regulations, and venue policies.
b. Ticket sales and fulfillment. Honor all Tickets sold; provide safe and accessible Events as described; handle Attendee inquiries professionally and promptly; and use the Platform’s check-in system for admission.
c. Pricing and inventory. Set your own Ticket prices and manage your own inventory. You are responsible for the accuracy of pricing and availability.
d. Prohibited content. You may not list Events that promote illegal activity; infringe intellectual-property or other rights; are fraudulent, deceptive, or misleading; contain hate speech, discrimination, or harassment; or pose safety risks to Attendees.
e. Compliance. You are responsible for all licenses, permits, tax registrations, and regulatory compliance applicable to your Events and Ticket sales.
6. Pricing, Platform Fees, and Payment Terms
a. Platform Fee. The Local Ticket charges a Platform Fee of 10% of the Buyer-Facing Price of each Ticket, capped at $2.50 per Ticket (in the Ticket’s currency). The Platform Fee is calculated on the Ticket price excluding taxes. Examples: a $20 Ticket carries a $2.00 Platform Fee; a $60 Ticket carries a $2.50 Platform Fee (capped).
b. Payment processing. Payment processing costs charged by our payment partners — approximately 2.9% + $0.30 per transaction, and subject to change by the processor — are passed through and deducted from the Organizer’s Ticket proceeds. Actual processing costs may vary by card type, currency, and processor terms.
c. Deduction from proceeds. The Platform Fee and payment processing costs are deducted from the Ticket price to determine the Organizer’s net proceeds. The Organizer receives the Buyer-Facing Price less the Platform Fee, payment processing, and any amounts held or offset under these Terms.
d. All-in pricing. Prices displayed to Attendees are all-in and include the Platform Fee and payment processing; no mandatory Platform or processing fee is added after the price is first shown. Applicable taxes are displayed and applied as required by law (see Section 7). This all-in display is intended to comply with applicable price-advertising requirements, including under the Competition Act (Canada).
e. Currency. Each Event is listed and sold in a single currency (Canadian dollars or U.S. dollars, as selected by the Organizer). Attendees are charged, and Organizers are settled, in the Event’s currency.
7. Taxes
Because the Organizer is the Merchant of Record (Section 4), the Organizer is responsible for the taxes applicable to its Ticket sales, as detailed below. This Section is a summary of the intended structure and must be confirmed by the parties’ tax advisors and legal counsel.
a. Canadian events — GST/HST. For Events located in Canada, the Organizer is responsible for the goods and services tax / harmonized sales tax (GST/HST) applicable to its Ticket sales. As the Organizer’s disclosed agent, The Local Ticket may calculate and collect such tax at the rate applicable to the Event’s place of supply and remit the collected tax to the Organizer together with, or as part of, the Organizer’s Payout. The Organizer is responsible for reporting and remitting that tax to the Canada Revenue Agency and for maintaining any required registrations.
b. Organizer tax status. The Organizer must accurately represent its GST/HST registration status and provide its registration number when applicable. An Organizer that is not registered may be prevented from charging GST/HST through the Platform. The Organizer is responsible for notifying The Local Ticket promptly if its status changes and for determining whether it is required to register (including under any special rules applicable to admissions or non-resident suppliers).
c. U.S. events — sales and admission taxes. For Events located in the United States, the Organizer is the seller and Merchant of Record and is solely responsible for determining, collecting, reporting, and remitting all applicable U.S. federal, state, and local sales, use, admission, and amusement taxes on its Ticket sales. The Organizer agrees to set Ticket prices inclusive of any such taxes. The Local Ticket does not calculate, collect, or remit U.S. taxes on the Organizer’s behalf, except to the extent applicable law requires The Local Ticket to do so as a marketplace facilitator or otherwise.
d. Information and cooperation. The Organizer shall provide any information reasonably required to determine applicable tax treatment.
e. Tax indemnity. The Organizer shall indemnify and hold harmless The Local Ticket from and against any taxes, interest, penalties, and assessments arising from the Organizer’s failure to comply with its tax obligations, except to the extent caused by The Local Ticket’s own failure to meet a legal obligation imposed directly on it.
f. The Local Ticket’s own taxes. The Local Ticket is responsible for taxes applicable to its own supply of platform/ticketing services (for example, GST/HST on the Platform Fee, where applicable).
8. Payouts and Settlement
a. Per-event settlement. Payouts are calculated and made on a per-Event basis after the Event concludes.
b. Holding period and review. To account for refunds, chargebacks, and disputes, Payouts are subject to a holding period following the Event’s conclusion and to review by The Local Ticket. Payouts are typically released after this period (generally at least five business days after the Event concludes) upon approval.
c. Currency. Each Event is settled in the Event’s currency. Payouts for Canadian-dollar Events are made in Canadian dollars and for U.S.-dollar Events in U.S. dollars.
d. Minimum threshold. A minimum Payout threshold (for example, $50) may apply unless otherwise agreed.
e. Withholding and offset. We may withhold, delay, or offset Payouts where there are disputes, suspected fraud, chargebacks, refund liabilities, or violations of these Terms. We may offset unpaid refund and chargeback liabilities (Section 9) against an Organizer’s current or future Payouts.
9. Refunds, Cancellations, and Chargebacks
a. Organizer refund policy. All Ticket sales are final unless otherwise stated in the Organizer’s published refund policy. The Organizer is responsible for setting and honoring its refund policy.
b. Organizer liability for cancellations and material changes. The Organizer is responsible for refunds and related liabilities arising from the cancellation of, or any material change to, an Event. The Local Ticket may issue such refunds to affected Attendees and may recover the refunded amounts, and any associated costs, from the Organizer, including by offset against current or future Payouts (Section 8e).
c. Effect of refunds on fees. When a refund is issued, the Platform Fee is reduced or refunded in proportion to the refunded amount. Payment processing costs are non-refundable to the extent the payment processor retains them, unless required by law.
d. Chargebacks. The Organizer is responsible for chargebacks and related fees on its Ticket sales. We may withhold or offset funds during chargeback and dispute resolution. Filing or facilitating false or abusive chargebacks may result in account termination and legal action.
10. Attendee Terms
Tickets are personal, revocable licenses and may not be resold for commercial gain without the Organizer’s consent. Attendees agree to follow all Event and venue rules, to respect other Attendees, and to direct Event-related issues to the Organizer first and to The Local Ticket only if unresolved. The Local Ticket is not responsible for the conduct of Organizers or Attendees or for the Events themselves.
11. Intellectual Property
a. Our content. All Platform content (logos, design, text, and software) is owned by or licensed to The Local Ticket and protected by applicable intellectual-property laws.
b. Your content. By submitting Event listings, images, reviews, or other content, you grant The Local Ticket a worldwide, non-exclusive, royalty-free license to host, use, reproduce, display, and distribute that content in connection with operating and promoting the Services, and you represent that you hold all rights necessary to grant that license.
12. Acceptable Use
You may not use the Services to violate any law; infringe any third party’s rights; transmit malware or interfere with the Platform’s operation; attempt to gain unauthorized access to any system or data; scrape or harvest data except as expressly permitted; or engage in fraudulent, deceptive, or abusive conduct. We may investigate and take action, including suspension or termination, for any suspected violation.
13. Disclaimers and Limitation of Liability
a. Disclaimer. The Services are provided “as is” and “as available.” To the maximum extent permitted by law, The Local Ticket disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted or error-free, and we are not responsible for Events, Organizer actions, or Attendee conduct.
b. Limitation. To the maximum extent permitted by law, The Local Ticket’s total aggregate liability for any claim arising out of or relating to these Terms or the Services shall not exceed the total fees we earned from the transactions giving rise to the claim in the six (6) months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, even if advised of the possibility.
Some jurisdictions do not allow certain limitations; in those jurisdictions our liability is limited to the greatest extent permitted by law.
14. Indemnification
You agree to indemnify, defend, and hold harmless The Local Ticket and its owners, officers, employees, and affiliates from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from or related to: your use of the Services; your violation of these Terms or any law; your Events or Ticket sales; your tax obligations (Section 7); refunds or chargebacks on your Ticket sales; or your infringement of any third-party right.
15. Dispute Resolution
a. Informal resolution. Before initiating formal proceedings, the parties agree to attempt in good faith to resolve any dispute by contacting each other.
b. Between users. The Local Ticket is not a party to transactions between Organizers and Attendees. Such disputes should be resolved directly between the parties; we may, but are not obligated to, mediate.
c. Arbitration. Except for claims that may be brought in small claims court, any dispute arising out of or relating to these Terms or the Services shall be resolved by binding arbitration seated in [Ontario, Canada], under [applicable arbitration rules]. The enforceability and scope of this provision — including any class-action waiver — must be confirmed by counsel for compliance with Ontario and Canadian consumer-protection law before publication.
16. Term and Termination
We may suspend or terminate your account or access at any time for violation of these Terms; fraudulent or illegal activity; non-payment of amounts owed; or conduct that harms the Platform, other users, or our reputation. Upon termination, all licenses granted to you are revoked, outstanding amounts become immediately due, and we may remove your content and data, subject to any Payout or settlement obligations already accrued and to applicable law. Provisions that by their nature should survive termination will survive.
17. Platform Technology and Changes
The Platform operates on proprietary and third-party technology that enables multivendor functionality. We may modify, update, or change the Platform and its features at any time. Organizers receive access to vendor dashboards for managing their Events and sales.
18. Privacy
Your use of the Services is subject to our Privacy Policy, which describes how we collect, use, and share information. By using the Services, you consent to those practices.
19. General Provisions
a. Governing law. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.
b. Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, natural disasters, epidemics, government action, labour disputes, utility or network failures, or venue closures.
c. Severability. If any provision is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
d. No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
e. Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.
f. Entire agreement. These Terms, together with the Privacy Policy and any Organizer agreement, constitute the entire agreement between the parties regarding the Services and supersede prior agreements on the subject.
g. Notices. We may provide notices by email or through the Platform. You are responsible for keeping your contact information current.
20. Modifications to Terms
We may modify these Terms at any time. We will provide notice of material changes by email or Platform notification. Your continued use of the Services after changes take effect constitutes acceptance of the modified Terms.
21. Contact
The Local Ticket Support — Contact Us
Acknowledgement. By using The Local Ticket, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, including the agency/merchant-of-record structure (Section 4), the Platform Fee and pricing terms (Section 6), the tax provisions (Section 7), and the payout and refund provisions (Sections 8 and 9).