Welcome to The Local Ticket! Our platform connects you with amazing events hosted by independent organizers. Please read our refund policy carefully to understand how refunds work.

Who Sets the Refund Policy?

Event organizers set their own refund policies for their events on the Local Ticket. This means refund terms may vary between events. We require organizers to clearly display their specific refund policy on their event page before you complete your purchase.

Always review the organizer’s refund policy at checkout.

When Refunds Are Required (Organizer Responsibilities)

Regardless of an organizer’s stated policy, The Local Ticket requires organizers to issue refunds in the following situations:

1. Event Cancellation
   If an event is canceled, you are entitled to a full refund of your ticket price.

2. Event Rescheduling
   If an event is rescheduled and you cannot attend the new date, you are entitled to a refund.

3. Significant Event Changes
   If an event undergoes major changes (e.g., location, headline performer, main content, date, or format) that differ substantially from what was advertised, you may request a refund.

4. Denied Entry with Valid Ticket
   If you are denied entry to the event despite having a valid ticket and following entry requirements, you are entitled to a refund.

5. Fraudulent or Misrepresented Events
   If an event is determined to be fraudulent, misrepresented, or fails to deliver what was explicitly promised, you will receive a refund.

What to Do If You Need a Refund

Step 1: Contact the Organizer First

1. Go to your order confirmation email or your The Local Ticket account.

2. Use the “Contact Organizer” button or email provided.

3. Include your order number, event name, and reason for refund.

4. Allow 3–5 business days for a response.

Step 2: If the Organizer Doesn’t Respond or Refuse (Eligible Cases)

If your situation qualifies under the required refund cases above and the organizer hasn’t resolved it:

• Submit a refund request through The Local Ticket’s help center within 30 days of the event date.

• Provide documentation (order number, communication with organizer, details of issue).

• Our team will review and mediate.

Step 3: The Local Ticket Intervention

If we determine the organizer is required to issue a refund per our policy:

• We will first attempt to secure the refund from the organizer.

• If the organizer does not comply, The Local Ticket may issue a refund from the organizer’s account or provide a platform credit.

• Refunds are typically processed within 3–10 business days back to your original payment method.

Important Notes

• Event Fees: Unless an event is canceled, service fees and payment processing fees are generally non-refundable. In required refund cases, fees will be refunded.

• Partial Refunds: If an organizer issues a partial refund, any Local Ticket fees will be refunded proportionally.

• Refund Protection: Some events offer optional Refund Protection (via a third party). If purchased, you must file claims directly with the protection provider according to their terms.

• Disputes: Filing a bank chargeback before contacting the organizer or the Local Ticket may result in account suspension.

For Organizers

If you are an event organizer using the Local Ticket:

• You must set a clear refund policy during event creation.

• You are responsible for issuing refunds in the five required cases outlined above.

• Failure to comply may result in withheld funds, account suspension, or refunds being issued from your account balance.

Need Help?

• Attendees: Don’t hesitate to contact us now